Return Policy

At iblas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your weaving product, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns:

• Returns must be initiated within 14 days of receiving your order.
• Products must be unused, in their original condition, and with all packaging intact.
• Customized or made-to-order items are not eligible for returns unless defective.

How to Initiate a Return:

• Contact our Customer Support team by email at [email protected] or by phone at +1 (505) 969-8529 to request a return authorization and receive instructions.
• Please provide your order number and reason for return.

Return Shipping:

• Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
• We recommend using a trackable shipping service to ensure your return is received.

Refunds:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us immediately with photos of the damage so we can resolve the issue promptly.

Thank you for shopping with iblas! We appreciate your business and strive to provide quality weaving products and excellent customer service.